Your website, start to finish

Your first weeks Basic Complete

From the day you sign up to the day your new website goes live.

1. You sign up. Right away you get an email called "Welcome to CSK Sites: here's what happens next", with a button to check your website details.
2. You check your details. We've already filled in everything we could find on your current website and your Google listing, and we already have your logo and photos. Check it, fill in the few blanks, and add new photos only if you want more on your site (up to 40). It saves as you go. When you send it, you get an email saying "We got your website details".
3. We build your full website, usually within a week of getting your details.
4. You review it. Your build includes two rounds of changes before launch. Send each round as one list, so nothing gets missed.
5. You approve it, and we launch it. We walk you through one quick change at the company where your domain is registered. We never need your password. We copy your email settings first, so your email keeps working the whole time.
6. We set up your Google listing the day your site goes live. You add us as a manager first (see Google listing review and setup).
7. You get your CSK Sites page. On launch day we email you the link to your private page, where everything for your website lives. Save it to your phone's home screen.

Own It: your website files Own It

Your design as ready-to-upload files, yours to keep. One payment, and we're done after we send them.

1. Tell us who gets the files. Your welcome email asks for it: reply with the email address of whoever will put your website online, you or your web developer. Not sure who that is? Tell us, and we'll talk it through before we start.
2. We check they can put the files online. The files are a standard website. They work on regular web hosting, but they can't go inside site builders like Wix or Squarespace, and they aren't a WordPress theme. If nobody can put them online, we'll offer our Basic plan or refund your payment.
3. We prepare your files: every page of your design, exactly as designed, with a marked spot where your own contact form goes and a short read-me with the steps to put it online.
4. We send the download to the person you named, and copy you.

Your CSK Sites page Basic Complete

One private page with everything for your website. No login: the link is your key.

What's on it

• Send this week's job or question, with how many pages you have left this month.
• Your latest Google update, ready to copy and post.
• Ask a customer for a review and your latest review replies Complete.
• Estimates: ones waiting for you to confirm, and the ones coming up, each with a button to confirm, change or cancel.
• Your last 10 quote requests, with buttons to ask for a review and set a reminder Complete.
• Reminders that are set, each with "Change or stop" Complete.
• Share with customers: your Google review link with a QR code, and your Refer a Neighbor link Complete.
• Photo for your review requests, the one that goes in every request Complete.
• Need a change? A box to send us changes for your website.
• Your guide: a link back to this guide, any time you need it.
• Your plan: which plan you're on, with a button to see Complete and upgrade Basic.
• Billing: update your card, download invoices, switch plans or cancel.

On the Basic plan, the Complete features show on your page and in your quote request emails in grey, tagged Complete. Tap one to see what it does and how to upgrade. They don't do anything until you're on Complete.

Quote requests Basic Complete

Customers ask for a quote on your website, and it comes straight to your email.

1. A customer fills in your quote form: their name, phone or email, the job, the address, any details, and up to 6 photos.
2. They get an email from your business right away, called "We got your request", with a copy of what they sent and when you'll get back to them.
3. You get an email right away, called "New quote request from [their name]". It has buttons to call them or reply, the times they picked (if any), their details and their photos. Replying goes straight to the customer.

What you do

Call or reply to the customer. If they picked times, confirm one (see Estimate scheduling). Once the job is done, on Complete the same email has buttons to ask for a review and set a reminder.

See it in action: the sample quote form.

Estimate scheduling Basic Complete

Customers pick times that work for them, and you confirm one with a tap.

1. The customer picks up to 3 times on your quote form, from the days and hours you do estimates. This step is optional for them.
2. Your quote request email shows "Times that work for [first name]", with a Confirm button for each time.
3. Tap the time you want, check it on the page that opens, and tap "Confirm and email [first name]". That page also lets you pick a different time or call them.
4. The customer gets an email with the time and a calendar invite. You get one too, called "Confirmed: free estimate with [their name]", with your own calendar invite.
5. The morning before, the customer gets a reminder email, and you get a list called "Tomorrow's estimates".
6. Need to change or cancel? Open their booking page from your confirmation email, or tap "Change or cancel" on your CSK Sites page. The customer is emailed the new time or the cancellation.

See every step: the sample scheduling walkthrough.

Your weekly page and Google post Basic Complete

Send us a job or a customer's question, and we turn it into a new page on your website and a post for your Google listing.

1. Every Monday you have pages left, we email you "Your page of the week", with a button to send one.
2. Send a job or a question from your send page (that button, or your CSK Sites page). A job: up to 6 photos and a sentence or two about it. A question: what the customer asked, and your answer in a few words. Tap "Send it".
3. We write it into a new page on your website, usually within a few days. We only use what you send: no made-up prices, sizes or details.
4. The next morning after it goes live, you get "Your new page is live", with a button to see it.
5. Post it on Google too. That email has a "Get your Google update" button. It opens a page with the photo (tap "Save the photo"), a short update we wrote ("Copy the update") and your new page's link ("Copy the link"), plus the steps to post it on your Google listing. It takes about a minute.

See the samples: a job page and a question page.

Google listing review and setup Basic Complete

When your site goes live, we go through your Google listing and set it up to match. It's done once, and then the listing is yours to run.

1. Add us as a manager before launch. On Google, search your business name while signed in, open your Business Profile's menu, then "Business Profile settings", then "People and access". Tap "Add", type hello@csksites.com, choose Manager, and send the invite. You never share a password. If Google can't find that address, use csksitesmanager@gmail.com instead.
2. The day your site goes live, we check and set up your business name, categories, services, the towns you serve, hours and phone, the link to your new website, a description and photos.
3. After that, it's yours. We don't post or reply on your listing for you. Your weekly Google updates and review replies come ready to copy.

More detail: what we check and set up.

Google review requests Complete

After a job, ask your customer for a Google review in one tap.

1. When a job is done, open that customer's quote request email and tap "Ask [first name] for a review". Or tap "Ask for a review" next to their name on your CSK Sites page.
2. You see the exact email they'll get. Add a line of your own and a photo if you like (your saved photo is already filled in), then tap "Send it to [first name]".
3. They get an email from your business, called "How did we do, [first name]?", with a "Leave a review on Google" button that opens your Google reviews. Under it, every email also has a "Tell us privately" link.
4. When they tap it, your CSK Sites page shows the date.
5. If they send a private note instead or as well, you get it by email, called "Private note from [name]". Reply to answer them directly. It isn't posted anywhere.

Customers who called instead

On your CSK Sites page, tap "Ask a customer for a review", enter their name and email (and the job, a line and a photo if you like), and send it. You can send up to 25 a day this way.

See every step: the sample review request.

Weekly review replies Complete

Every week, your new Google reviews come with a reply ready for each one.

1. Once a week, we read your new Google reviews and write a reply for each one.
2. You get an email with each review and its suggested reply. Your first one, right after launch, covers your older reviews that don't have a reply yet (up to 25).
3. Tap "Open your replies". Change any reply you like, tap "Copy reply", and paste it under that review on Google. The page has a button that opens your Google reviews.

See every step: the sample review replies.

Repeat-job reminders Complete

Set a friendly reminder for a past customer, and it goes out from your business when it's time.

1. In a customer's quote request email, under "Done the job? Remind this customer later", tap In 1 month, In 3 months, In 6 months or In 1 year. Or tap "Remind later" on your CSK Sites page.
2. Choose "Just once" or "Keep repeating", and type what it's for, like "yearly tree check". Tap "Set the reminder".
3. On that date, in the morning, the customer gets an email from your business, like "Time for your yearly tree check?", with a "Request a visit" button and your phone number.
4. "Request a visit" opens your website's quote form, so their request comes to you like any other quote request.
5. You get a short email when each reminder goes out, with buttons to stop reminders for that customer or set another one.

See every step: the sample reminders.

Refer a Neighbor Complete

Happy customers get their own link to send their friends, and you see who sent each one.

1. Send happy customers to your Refer a Neighbor page. The link is on your CSK Sites page, under "Share with customers".
2. They enter their first name and last initial (email optional) and tap "Get my link". They get their own link to copy or share by email, and a QR code a friend can scan.
3. When a friend asks for a quote through that link, your quote request email shows "Referred by [their name]". It works even if the friend comes back days later.

See every step: the sample Refer a Neighbor page.

Cost estimator Complete

Visitors get a price range for their job before they ask for a quote.

1. You give us your real price ranges, on your details form or by email. We never make up prices.
2. Visitors pick a service and a few options and see a typical price range.
3. "Get an exact quote" fills in your quote form with what they picked, so you see it in their request.

Try it: the sample cost estimator.

Your reports Complete

Local Visibility Report, by launch

How your business shows up on Google, Bing, Apple Maps, Yelp and other sites, how you compare with nearby competitors, what we set up for you on your Google listing, and a short to-do list of the things only you can do, with step-by-step instructions. See a sample report.

Monthly update, on the first business day of each month

Two pages covering the month before: your quote requests and where they came from, phone taps and visitors, where you show up on Google Maps for your main searches, your reviews next to your top competitors, the searches that showed your website, what your website did for you that month, and your to-dos. The first one comes on the 1st after your site has been live about a month. See a sample update.

Changes to your website Basic Complete

1. Send us the change from the "Need a change?" box on your CSK Sites page, or email us. You get an email saying "We got your change request".
2. We make small changes, usually within two business days, and email you when it's done.

What we do behind the scenes Basic Complete

• Every day, we check that your website is up.
• Every week, we test your quote form from start to finish and check your domain's renewal date.
• If anything fails, we get an alert and fix it. You don't need to do anything.
• Hosting: your site runs on fast, secure hosting with SSL, and we keep it and its forms running.
• Your domain: if we registered it for you, it's in your name and we renew it while you're on a plan.

Brand package Basic Complete Own It

Print-ready designs that match your new website. Only if you added it.

1. We start once your website is finished: approved and live, or on Own It, once we've sent your files. That way everything matches.
2. We design what you picked on your details form: business card, review card with a QR code, door hanger, yard sign, truck door magnets, social media profile and cover images, and an email signature. Skip any you don't need.
3. You check the designs, tell us any changes, and we send the final print-ready files with tips for ordering.

Ad pages Basic Complete Ad page

A page built for one of your Facebook or Instagram ads. One comes with Basic, up to three with Complete, or $47 a month on its own.

1. We build it from your ad: your offer in your words, your best photo, a big call button, a 3-question estimate form and your real reviews. You see a picture of it before anything goes live.
2. You change the link in your ad. In Ads Manager, paste your ad page's address into your ad's website link. We walk you through it, and we never need your login. Meta may review the ad again after the link changes, usually within a day.
3. Requests come to your email, just like quote requests from a website, with the customer's photo if they sent one. The request shows which ad page it came from.

Billing and cancelling Basic Complete

• Your billing page: update your card, download invoices, switch plans or cancel at your billing page. Log in with the email you paid with. The link is on your CSK Sites page too.
• Switching plans: switch between Basic and Complete any time on your billing page. Moving to Complete, you pay the difference for the rest of that month right away, then $297 a month, and we set up your Complete features and email you when they're on. Moving to Basic, the unused part of the month comes off your next bill, and the Complete features turn off.
• Cancel any time, with no fee. Your plan runs to the end of the month you've paid for, and then your website goes offline, along with its quote form, scheduling and reminders.
• What you keep: your domain (moved to you if we registered it), your email (it keeps working), your logo, your brand package designs if you got them, your Google listing (we remove our access), a copy of all your website's words and photos, and a list of your quote requests. We send these within 5 business days.
• Refunds: before your site goes live, you get a full refund. After launch, there are no refunds for part of a month. See our Refund Policy.

Emails you'll get, at a glance